Page 2: Fcc Information User Notice This ATEN product is specifically designed and manufactured for the operation and management of computer mainframe and communications equipment used in network management centers. As such, it may not be completely appropriate for those environments and sites where special standards for performance and high reliability are required — Manual Part No. All rights reserved.
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We had a power outage and now the remote controller is not working. The status light is off. Is there a way to reset this unit? Answer: Thank you for your inquiry. Unfortunately, due to the varied nature of user environments, detailed product support is beyond the scope of this simple FAQ system.
That being said, after reviewing the manual for the CE, we could not see any way to reset the remote unit. If so, what is the cost? According to our research, this unit used cable sets 2LU 6ft and 2LU 15ft. Any new mouse, regardles of make, does not work. Keyboard and Video still works.
We have 38 installations, we need an answer urgenlty please. Unfortunately, detailed product support is beyond the scope of this simple FAQ. Having said that here are a couple thoughts. First, make sure the devices work on the target computers directly. Lastly, the CE may simply not be compatible with Windows 7. This can be caused in the different way in which Windows 7 handles USB peripherals.
ATEN has also provided a trouble shooting flow chart that may help diagnose the problem. I am connect with the local and remote with an ethernet cable class 5E. My led at the remote controller is green fixe for the link and local.
Thank you for your help Answer: Thank you for your inquiry, I am sorry to hear that. If you have already checked all the cable connections, and have tried changing the video resolution make sure that resolution is supported , we would recommend contacting the manufacturers Technical Support at support aten-usa. We proudly represent the market and technology leaders in KVM switches, console servers, extenders, digital signage, and rack mount products.
Aten CE700A USB-Tastatur/Maus und VGA KVM-Extender-Set
USB VGA Cat 5 KVM Extender (1280 x [email protected])
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