My own experience as a CIO affirms the challenges and experiences described in the book. It gives valuable insight into what needs to change to realize value from IT investments and how to go about it. The book describes the Benefits Realization Approach in terms of three fundamentals and three necessary conditions aimed at changing the way people think and manage. It extends this approach with the concept of Enterprise Value Management to stress that the major effort and challenge that organisations must face is implementing not technology but change.
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Weighing in at around 4 tons, it needed a fully air conditioned room, with a raised floor, approximately twice the size of my living room.
I described how my world in compared with that time. I had powerful technology in my small home office, wirelessly connected within my house, and to the world beyond through the internet. I had access to an ever-growing body of knowledge that could answer almost any question I had, and which enabled me to manage my banking, pay bills, check medical lab test results, organize travel, shop, read books, listen to music, watch videos, play games, organize, edit and enhance photographs and videos, and a myriad of other tasks.
I went on to describe how, beyond my individual world, at the enterprise level, the technology model is changing from computing — the technology in and of itself, to consumption — how individuals and organizations use technology in ways that can create value for them and, in the case of organizations, their stakeholders. While the challenge of creating and sustaining value from our use of technology described above is still real, our failure to address it, along with an almost total failure of leadership — technical, business and government leadership, have brought us into an increasingly dark place — one that I think few of us saw coming, certainly not unfolding as it is.
However, as our connectedness continues to increase, so does our susceptibility to cybersecurity attacks, with a growing number of such threats arising out of machine-to-machine learning and the Internet of Things.
There are nearly 7 billion connected devices being used this year, but this is expected to jump to a whopping 20 billion over the next four years. Most cybercriminals are now operating with increasing levels of skill and professionalism.
As a result, the adverse effects of cyber-breaches, -hacks, or —attacks, including the use of ransomware and phishing continue to escalate resulting in increased physical loss and theft of media, eroding competitive advantage and shareholder value, and severely damaging reputations.
More severe attacks have the capacity to disrupt regular business operations and governmental functions severely. Such incidents may result in the temporary outage of critical services and the compromise of sensitive data. Now however, the revolutionary pace and breadth of technological change is such that we are experiencing a situation in which, as recently described by the Governor of the Bank of England, Mark Carney.
We are already seeing, and can expect to continue to see uneven distribution of the of AI impact across sectors, job types, wage levels, skills and education. The Future of Society: On the societal front, a paradigm shift is underway in how we work and communicate, as well as how we express, inform and entertain ourselves. Equally, governments and institutions are being reshaped, as are systems of education, healthcare and transportation, among many others.
AI and automated decision making systems are often deployed as a background process, unknown and unseen by those they impact. Even when they are seen, they may provide assessments and guide decisions without being fully understood or evaluated. It is equally challenging for governments to design safeguards that anticipate human-machine action, and that can trace consequences across multiple systems, data-sets, and institutions. Adding to the threats to society is the proliferation of internet and social media.
Rather than becoming a more open and collaborative society, we see society fracturing into siloed echo- chambers of alternate-reality, built on confirmation bias, and fed by self-serving populist leaders, posing dangerously simplistic solutions — sometimes in tweets of characters or less — to poorly understood and increasingly complex issues.
So, what do we need to do? The complexity of these challenges, and their interconnectedness across sectors make it a critical responsibility of all stakeholders of global society — governments, business, academia, and civil society — to work together to better understand the emerging trends.
If business leaders expect to harness the latest technology advances to the benefit of their customers, business and society at large, there are two primary challenges they need to address now. As companies amass vast amounts of personal data used to develop products and services, they must own the responsibility for the ethical use and security of that information.
Ethical and security guidelines for how data is collected, controlled and ultimately used are of paramount concern to customers, and rightfully so. To gain the trust of customers, companies must be transparent and prove they employ strong ethical guidelines and security standards. It is incumbent on organizations to act responsibly toward their employees and make it possible for them to succeed in the rapidly changing work environment. Policy plays a large role in shaping the direction and effects of technological change.
Klaus Schwab. The fundamental and global nature of this revolution means it will affect and be influenced by all countries, economies, sectors and people. It is, therefore, critical that we invest attention and energy in multi- stakeholder cooperation across academic, social, political, national and industry boundaries.
These interactions and collaborations are needed to create positive, common and hope- filled narratives, enabling individuals and groups from all parts of the world to participate in, and benefit from, the ongoing transformations. We need, as Dr. The more we think about how to harness the technology revolution, the more we will examine ourselves and the underlying social models that these technologies embody and enable, and the more we will have an opportunity to shape the revolution in a manner that improves the state of the world.
Schwab says, they are empowering and human-centred, rather than divisive and dehumanizing.
Weighing in at around 4 tons, it needed a fully air conditioned room, with a raised floor, approximately twice the size of my living room. I described how my world in compared with that time. I had powerful technology in my small home office, wirelessly connected within my house, and to the world beyond through the internet. I had access to an ever-growing body of knowledge that could answer almost any question I had, and which enabled me to manage my banking, pay bills, check medical lab test results, organize travel, shop, read books, listen to music, watch videos, play games, organize, edit and enhance photographs and videos, and a myriad of other tasks. I went on to describe how, beyond my individual world, at the enterprise level, the technology model is changing from computing — the technology in and of itself, to consumption — how individuals and organizations use technology in ways that can create value for them and, in the case of organizations, their stakeholders.
The Information Paradox
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The Information Paradox Proving Business Benefits It spending is the largest single capital investment for most enterprises, ranging from routine productivity improvements to all-out business transformation. A widely-held belief is that increasing IT investment is always desirable. Download the entire printer-friendly eBook 1. The Information Paradox, which has been sold in many countries over the last decade, will help you understand how to get more value from your IT investments.